Two-year free warranty on all products
For you You are entitled to a minimum of a two-year free warranty on all goods purchased from us, which you can prove with your proof of purchase, regardless of whether you purchased the goods online or in a physical store.
This two-year warranty is your minimum right for any product, with some manufacturers, such as Thermarest and Goretex, offering an additional warranty.
1. If a defect in the product is discovered within the first year, we will conduct a free examination by an independent expert. If a manufacturing defect in the product is confirmed, we will:
- we will repair the product,
- if the product cannot be repaired, we will exchange it for the same product,
- If the same item is not available, we will offer to exchange it for another item for the purchase value on the receipt or refund the money.
If the expert's conclusion determines that there is no manufacturing defect or that the defect in the product is due to wear and tear, we have the right to refuse a warranty replacement, repair, or refund.
2. If a defect in the product is discovered after 1 year , you are still entitled to receive a free repair or exchange of the product, but, according to the law, you may have to prove that the problem existed at the time of receipt of the product. Nevertheless, we will conduct a free examination and, if a manufacturing defect is discovered, see point 1.
In addition to the statutory 2-year warranty, a longer warranty is available for Goretex and Thermarest products. If a defect in the product is discovered 2 years after the warranty period has expired, you should contact the manufacturer directly, who, after evaluating the specific warranty case, will inform you about the warranty eligibility and the next steps.
More information about
Goretex guarantee: GORE-TEX Guarantee
Thermarest Warranty: Thermarest Waranty&Repair
